Service Satisfaction
Lexus Canada Dealerships Ranked Highest in Service Satisfaction by J.D. Power
Beyond expert servicing by our Lexus-trained technicians, the highest-quality overall experience and attention to detail is the standard that each Lexus Guest can expect when they visit a Lexus dealership. This heightened level of care is part of our ongoing quest for the very best in service excellence — a level of excellence for which Lexus dealerships have gained national recognition.
For the second year in a row, J.D. Power has awarded Lexus Canada dealerships the highest rank in “Highest Overall Customer Satisfaction Among Service Provider Brands”. This prestigious recognition is based on a study of more than 12,340 Canadian vehicle owners whose vehicles are between 4 and 12 years old. The study measures overall satisfaction based on five key factors, including: service initiation; service quality; service advisor; service facility; and vehicle pick-up.
At Lexus, we're proud to be recognized for our service expertise, commitment to quality and focus on customer service — adding to the sincere pride we take in each and every Lexus Guest experience we create
*Lexus received the highest numerical score in the J.D. Power 2015-2016 Canadian Customer Service Index (CSI) Long-Term Study. 2016 study based on 12,340 total responses among 26 vehicle service providers, measuring the opinions of owners whose vehicle is between 4 to 12 years old, surveyed March- June 2016. Your experiences may vary. Visit jdpower.com
Hours of Operation
- Sales
- Parts
- Service
Sales
Sales
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Monday - Thursday
9AM to 8PM
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Friday
9AM to 5:30 PM
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Saturday
9AM to 5PM
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Sunday
Closed
Parts
Parts
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Monday - Friday
7:30AM to 5:30PM
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Saturday
8:00AM to 4:00PM
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Sunday
Closed
Service
Service
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Monday - Tuesday
7:30AM to 5:30PM
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Wednesday
7:30AM to 5:30PM
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Thursday - Friday
7:30AM to 5:30PM
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Saturday
8:00AM to 4:00PM
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Sunday
Closed