Service Satisfaction

Lexus Canada Dealerships Ranked Highest in Service Satisfaction by J.D. Power

Beyond expert servicing by our Lexus-trained technicians, the highest-quality overall experience and attention to detail is the standard that each Lexus Guest can expect when they visit a Lexus dealership. This heightened level of care is part of our ongoing quest for the very best in service excellence — a level of excellence for which Lexus dealerships have gained national recognition.

For the second year in a row, J.D. Power has awarded Lexus Canada dealerships the highest rank in “Highest Overall Customer Satisfaction Among Service Provider Brands”. This prestigious recognition is based on a study of more than 12,340 Canadian vehicle owners whose vehicles are between 4 and 12 years old. The study measures overall satisfaction based on five key factors, including: service initiation; service quality; service advisor; service facility; and vehicle pick-up.

At Lexus, we're proud to be recognized for our service expertise, commitment to quality and focus on customer service — adding to the sincere pride we take in each and every Lexus Guest experience we create

Arrange a visit to Lexus of Oakville today.

*Lexus received the highest numerical score in the J.D. Power 2015-2016 Canadian Customer Service Index (CSI) Long-Term Study. 2016 study based on 12,340 total responses among 26 vehicle service providers, measuring the opinions of owners whose vehicle is between 4 to 12 years old, surveyed March- June 2016. Your experiences may vary. Visit jdpower.com