Extra Care Protection
For Your Benefit
To further enhance your Lexus ownership experience, we’re pleased to offer Extra Care Protection (ECP) extended service contracts.
ECP provides enhanced protection for Lexus Guests, above and beyond the coverage of mechanical components, with services such as:
- Trip Interruption Coverage
- Vehicle Rental Assistance
- Personalized Trip Planning
- Roadside Assistance
With fully-transferable contracts, ECP can also enhance the resale value of your Lexus. Transfer of coverage to a new owner is as simple as signing over the contract and advising Lexus of the change.
*Protection is provided for up to the chosen number of months or kilometres, whichever comes first.
Available Platinum Plans
Our new "Platinum" plans provide coverage above and beyond that offered by our "Gold" plans. In fact, there are very few components that are not covered with the Platinum plans.
Benefits of ECP Coverage
If a covered component fails while you are traveling more than 80 km from home, ECP provides reimbursement of up to $100 per day for hotel, meal and alternate transportation expenses, to a maximum of $300 per occurrence.
Vehicle Rental Assistance
As detailed in your Owner’s Manual Supplement, your Lexus New Vehicle Warranty includes a loaner car program, to ensure that you have alternate transportation if your vehicle must remain at the Dealership service department overnight because of a warrantable condition requiring longer than eight (8) hours to repair. In similar circumstances, ECP provides you with reimbursement of up to $60 per day for alternate transportation, for a maximum of 5 days.
Roadside Assistance Program
When you purchase an ECP contract, your Roadside Assistance coverage is extended from the original 48 months to the full length of your contract, with unlimited kilometres.
Personalized Auto Trip Planning Assistance
With one phone call, our Personalized Auto Trip Planning Assistants will provide you with detailed route, point of interest and accommodation recommendations. Please contact us 10 days in advance of your trip and we’ll mail you a package that includes colour maps; alternate routes; a trip log; tour and accommodation directories; lists of Lexus Dealerships; notable attractions; and entertainment en route.
When you purchase an ECP contract, coverage of vehicle components is extended from the standard 48 month/80,000 km to the term selected. Protection includes the Powertrain components (also outlined in your Lexus Owner's Manual Supplement under "New Vehicle Warranty"), plus other important components.
Tire Road Hazard Warranty
Original equipment tires damaged by road hazards are covered under the Tire Road Hazard Protection warranty. This coverage is provided for a period of 36 months or 50,000 km or until the tire treadwear indicator becomes visible, whichever occurs first. The warranty applies to direct expenses incurred to repair or replace original equipment tires. Coverage is provided in respect to parts, labour, installation, balancing, and the applicable taxes. Your Lexus Dealer will make the appropriate repair and claim.
For full details, Download PDF.
Oil and Filter/Inspection Program
To keep your vehicle running smoothly, take advantage of the complimentary Oil and Filter/Inspection Program. Please see your owner’s manual supplement for lubrication intervals. You must purchase your Lexus Owner Protection plan within 31 days of the original vehicle registration date. (Ask Dealer for details.) With the Oil & Filter Services, every lubrication includes the following operations:
- Replace engine oil & filter
- Remove & inspect air filter element
- Lubricate locks, latches & hinges
- Inspect lights, horns & wipers for proper function
- Inspect coolant, brake & washer fluid levels
- Inspect tires for damage & wear
Hours of Operation
Monday - Thursday
9:00AM to 7:00PM (For the safety of you and our team, we encourage making an appointment)
9:00AM to 5:30PM
9:00AM to 5:00PM
Monday - Friday
7:30AM to 5:30PM
Monday - Friday
7:30AM to 5:30PM