An Important Update About Covid-19

January 14th, 2021

Dear Valued Guest,

As we are deemed an essential service, WE ARE OPEN!

As we continue to navigate this worldwide pandemic we have been deemed by the Government of Ontario as an Essential Service.  We understand that these times are confusing, complicated, and challenging for everyone to navigate.  We respect and encourage the direction of our government to stay home if you are able to do so.  However, for many people staying home is simply not an option.  With the very strictest of sanitizing policies in place, we would simply like to make you aware that if you need us, we are here, we are open, and available to help you for all of your automotive needs.

Sales Hours

Monday to Thursday 9:00am to 8:00pm, Friday 9:00am to 5:30pm, and Saturday 9:00am to 5:00pm

Sales Department is open by appointment only. Please email sales@lexusofoakville.ca or call 905.847.8400 to book your appointment.  Once your appointment has been confirmed you will receive an email outlining our new sales processes.

Parts and Service Hours

Monday and Tuesday 7:30am to 5:30pm, Wednesday 7:30am to 8:00pm, Thursday and Friday 7:30am to 5:30pm, and Saturday 8:00am to 4:00pm.

Our Parts Department is open offering curbside pickup.  Please email parts@lexusofoakville.ca or call 905.847.8400 to speak to one of our Parts Team Members, who will be more than happy to help you with your specific parts needs.

Service Department is open by appointment only.  As you book your next service appointment, please be advised of the numerous changes to our processes.  We have re-introduced our contactless drop off and pick up service, as well as our mobile service check in.  The day prior to your appointment you will receive a confirmation email which will include a link which allows you to check in up to 24 hours in advance.  In addition, we have added additional times between our appointments to allow for social distancing.

During this time, unfortunately there will be No Guest Access inside the dealership to wait for your vehicle.  We respectfully ask that you provide alternate transportation to and from Lexus of Oakville.  Please book your appointment online at https://www.lexusofoakville.ca/service/appointment/ or call 905.847.8400 and book directly with our team. The remainder of the process is outlined in the link.

We understand that these precautions may create some new challenges, but the safety of Guests and Team Members continues to be our highest priority.  As we work through this pandemic, I am confident that we will beat it together…. by staying apart!

Our commitment has and continues to be “Nobody looks after you like Lexus of Oakville”

Stay safe and we look forward to seeing you in the near future.

Kind regards

Frank Apa, President and C.E.O.