An Important Update About Covid-19

January 3rd, 2022

 

Dear Valued Guest,

Return to Step 2 Re-Opening Plan

On Monday January 3rd, Premier Doug Ford announced that the province will head back into Step Two of its Roadmap to Reopening in response to the rapidly spreading Omicron variant that has caused record-breaking case counts in the past few weeks.  For the health and safety of our Guests and our Team Members, we have elected to close our Sales Showroom for the week of January 3rd, 2022 reopening on Monday January 10th, 2022 @ 9:00am.

Sales Hours – Showroom is Closed

Available electronically Monday to Friday 9:00am to 5:30pm, and Saturday 9:00am to 5:00pm

Sales Department is open via phone or email only.  Please email sales@lexusofoakville.ca or call 905.847.8400 to speak to our Sales Team during this next week.

Parts and Service Hours

Monday to Friday 7:30am to 5:30pm, and Saturday 8:00am to 4:00pm.

Our Parts Department is open offering curbside pickup.  Please email parts@lexusofoakville.ca or call 1.844.847.8494 to speak to one of our Parts Team Members, who will be more than happy to help you with your specific parts needs.

Service Department Remains Open.  As you book your next service appointment, please be advised of the numerous changes to our processes.  We are continuing our contactless drop off and pickup service, as well as our mobile service check in.  The day prior to your appointment you will receive a confirmation email which will include a link which allows you to check in up to 24 hours in advance.  In addition, we have added additional times between our appointments to allow for social distancing.

During this time, we will have limited Guest Access inside the dealership to wait while your vehicle is being serviced.  Our Shuttle is also running; however, we are shuttling with one passenger at a time and cannot commit to any promise times. We respectfully ask that you provide alternate transportation to and from Lexus of Oakville if you are able to do so.  Please book your appointment online at https://www.lexusofoakville.ca/service/appointment/ or call 905.847.8400 and book directly with our team. The remainder of the process is outlined in the link.

We understand that these precautions may create some new challenges, but the safety of Guests and Team Members continues to be our highest priority.  As we work through this pandemic, I am confident that we will beat it together…. by staying apart!

“Anyone can sell a car. Very few can deliver a Lexus.” ™

Stay safe and we look forward to seeing you in the near future.

 

Kind regards,

Frank Apa, President and C.E.O.

“Anyone can sell a car. Very few can deliver a Lexus”. ™