An Important Update About Covid-19

September 14th, 2021

Dear Valued Guest,

In response to evolving data around the Delta variant and based on the recent experiences of other jurisdictions, the government, in consultation with Ontario’s Chief Medical Officer of Health, is pausing the exit from the roadmap to reopen.  With this in mind we wanted to confirm that we are open, and back to our normal business hours with a 50% dealership capacity and all safety and social distancing measures still in place.

Sales Hours

Monday to Thursday 9:00am to 8:00pm, Friday 9:00am to 5:30pm, and Saturday 9:00am to 5:00pm

Sales Department is open. Although we strongly encourage booking an appointment to manage social distancing and capacity limits, it is not mandatory.  Please email sales@lexusofoakville.ca or call 905.847.8400 to book your appointment.  Once your appointment has been confirmed you will receive an email outlining our updated sales processes.

Parts and Service Hours

Monday and Tuesday 7:30am to 5:30pm, Wednesday 7:30am to 8:00pm, Thursday and Friday 7:30am to 5:30pm, and Saturday 8:00am to 4:00pm.

Our Parts Department and Service Department is open. As you book your next service appointment, please be advised of our updated processes.  We have re-introduced our contactless drop off and pick up service, as well as our mobile service check in.  The day prior to your appointment you will receive a confirmation email which will include a link which allows you to check in up to 24 hours in advance.  In addition, we have added additional times between our appointments to allow for social distancing.

During this time, unfortunately there will be Limited Guest Access inside the dealership to wait for your vehicle due to social distancing.  We respectfully ask that you provide alternate transportation to and from Lexus of Oakville.  Please book your appointment online at https://www.lexusofoakville.ca/service/appointment/ or call 905.847.8400 and book directly with our team. The remainder of the process is outlined in the link.

We understand that these precautions may create some new challenges, but the safety of Guests and Team Members continues to be our highest priority.  As we work through this pandemic, I am confident that we will beat it together…. by staying apart!

Stay safe and we look forward to seeing you in the near future.

Kind regards

Frank Apa, President and C.E.O.

“Anyone can sell a car. Very few can deliver a Lexus”. ™